Refund Policy

1. General Policy

All purchases of virtual goods, digital items, premium currency, subscriptions, memberships, founder packs, cosmetic items, and other digital content within the Game are considered final and non-refundable unless otherwise required by applicable law.

By completing a purchase, you acknowledge that virtual goods have no real-world monetary value and cannot be redeemed for cash.

2. Eligible Refund Requests

Refunds may be considered on a case-by-case basis in the following situations:

• Duplicate purchases caused by a technical error.
• Unauthorized purchases resulting from account compromise, provided sufficient evidence is supplied.
• Failure to deliver purchased virtual goods due to a verified system issue.
• Purchases made in error that have not been used, consumed, opened, traded, transferred, or otherwise accessed.

3. Non-Refundable Purchases

Refunds will generally not be granted for:

• Virtual currency that has been spent or partially spent.
• Consumed, activated, equipped, opened, upgraded, or otherwise used virtual items.
• Founder Packs, Battle Passes, VIP Memberships, subscriptions, or promotional bundles once benefits have been granted.
• Purchases made due to player preference changes, dissatisfaction, game balance changes, account progression decisions, or accidental purchases by the account holder.
• Accounts suspended, restricted, or terminated for violations of the Terms of Service.
• Items, progress, or balances lost during the alpha, which may be reset (see the Terms of Service).

4. Chargebacks

Initiating a chargeback or payment dispute without first contacting Customer Support may result in temporary suspension or permanent termination of the associated game account.

5. Refund Request Procedure

To request a refund, players must contact Customer Support within fourteen (14) days of the purchase date and provide:

• Account information (the email on your account).
• Transaction or payment receipt (the order/transaction ID from your Coda Payments receipt).
• A description of the issue.
• Any additional information reasonably requested by Customer Support.

Reach Customer Support by email at support@chakraonline.net or via our Discord. Some requests are handled directly by Coda Payments; we may direct you to their support and will cooperate to resolve eligible cases.

6. Processing of Approved Refunds

If a refund is approved:

• The refunded virtual goods, currency, or benefits may be removed from the account.
• Any items obtained through the refunded purchase may be revoked.
• Processing times may vary depending on the payment provider.

7. Regional Consumer Rights

Nothing in this Refund Policy limits any statutory consumer rights that may apply under the laws of your country, state, or region. Where local law grants refund rights for digital purchases, those rights will prevail over this policy.

8. Policy Changes

The Publisher reserves the right to modify this Refund Policy at any time. Continued use of the Game following any changes constitutes acceptance of the revised policy.

Contact

Email support@chakraonline.net or message us on Discord.